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Perform Usability evaluation on Swiggy website

Perform Usability evaluation on Swiggy website

My Role
UI/UX Designer
Design Skills
Usability testing | UX Principles

1. I used heuristic principle to identify minor/ major usability issues

Heuristic evaluation of Swiggy website identifying usability issues

Suggested improvements:

Suggested UI improvements for Swiggy heuristic issues

2. Not able to add different items from different restaurants at the same time.

Suggested improvements-

  • Providing the option for choosing different restaurants at the same time can increase the efficiency of the website.
  • From a business perspective, it is rather challenging to put this idea into practice but it can be possible if constraints are laid out. i.e. giving options to the user to look for restaurants which are near to the restaurant they are ordering from as well as limiting the number of restaurants .
Suggested improvement for ordering from multiple restaurants simultaneously on Swiggy

3. Endless scroll without personalization content

Swiggy endless scroll issue without personalized content

Suggested improvements:

Personalizing the content according to searches, click

Personalized content recommendation design suggestion for Swiggy